Reporting and Billing

Online Report Access

The VDL will authorize veterinarians and flock managers to access their case reports and billing details via the internet. Please contact the laboratory to arrange online access.

If you already have an account, click here to log in.

Reports By Mail

The veterinarian named on the submission form will receive the report. In some cases, the owner will receive a report or will be notified that a report was sent to their veterinarian.

Reports By Fax

For VDL clients who provide a fax number, results are faxed on the same day that the test is completed.

Reports By Telephone

Laboratory personnel will fulfill requests for telephoning results, but please be selective in your requests. When calling for results please provide the date submitted, the owner's name and the laboratory accession number (if available).

Consulting With VDL Faculty Members

If you wish to consult with faculty members about a disease problem or report and cannot reach them directly, leave a voice-mail request with the telephone number, type of information required and the time(s) at which you can be reached. You will be contacted the same day your message was received, usually within one hour.

Payment Options

All payments should be made in US dollars. The following methods of payment are acceptable:

Check or money order - Please make payable to "U of M VDL".

Credit Card - We accept Visa, MasterCard and Discover. For security reasons, please avoid sending credit card information via internet or on the submission form. Credit card payments may be made over the phone by calling Accounts Receivable at (612) 625-1246.

Wire Transfer - We accept wire transfer payments from outside and within the United States.

Billing Policies and Procedures

Account numbers are assigned to VDL clients.

Payment for each case is due upon receipt of the case report and corresponding invoice. For convenience, a summary statement is sent at the end of the month to each client with an account balance. The statement reflects all charges and payments received as of the statement date.

Account balances are payable within 30 calendar days of receiving the statement. Any account with a credit balance will be refunded within 30 days upon request.

A 10% surcharge may be added to fees if animals and owners are from outside the state of Minnesota.

Fees are subject to change without notice. 

For further billing information, contact Accounts Receivable at (612) 625-1246 or email: j-paav@umn.edu.