Small Animal Referrals

You may refer small animal patients to us in one of three ways:

• Complete and send via fax a Small Animal Referral Information form to the Customer Contact Center at 612-624-8779.
• Call the Customer Contact Center at 612-625-6761 or 800-258-6838. D.V.M. line only- (Do not give to clients)
• After hours, call Emergency Service at 612-625-9711.

Please follow these guidelines:

• Fill out the referral form completely and attach the medical record. Please do not write "see enclosed records". Use our forms whenever possible to make certain our clincians have all the information they need.
• Indicate whether you are referring for a consultation, diagnosis, diagnosis and treatment, or second opinion.
• Confirm all phone numbers for owners before making referrals to avoid a delay in processing the appointment.
• If anesthesia is anticipated, send the results of lab work completed within the previous month.
• Send a copy of the medical record and appropriate radiographs with the client.
• Provide a client information packet by copying the pages from the For Clients portion of the Referring Veterinarians Web site.

Other helpful information

• Our fee increases usually occur in July. We will make every effort to provide you with an updated list of costs for common procedures.

After-hours referrals

• Call Emergency Services, 612-625-9711, to arrange emergency referrals after hours. Emergencies are defined as a medical incident or condition which, if not treated immediately, would result in long-lasting morbidity or mortality.
• Non-emergent referrals should be arranged during our normal business hours.
• Please remember that specialists are not in the hospital after hours or on weekends.

Problem solving


Call the Referral Center at 612-624-8779 if you do not receive information on your patient in a timely manner.

Concerns may be discussed with the Customer Contact Center supervisor at 612-626-5284 Monday through Friday 7:00 a.m. to 4:00 p.m.