Daytime hours: Monday-Friday, 8:00 a.m. to 4:30 p.m.
Emergency: 24 hours/day, 7 days/week
Feel free to call to schedule an appointment or ask questions. No referral needed.
If your primary care veterinarian has referred you to the Veterinary Medical Center, they may have contacted us ahead of time about your animal's case. A Customer Contact Center team member will call you to discuss your needs and schedule an appointment. The team member will do their best to match your schedule with our clinic schedule.
Appointments without a Referral
While we encourage clients to consult with their veterinarian prior to coming to the VMC, a referral is not required. Our Customer Contact Center (612-626-VETS (8387)) can assist you in scheduling an appointment. Critical or urgent cases can be seen 24/7 by our emergency service. Not all VMC specialties are available 24/7 and after-hours care through our ER may result in additional charges. Our clinicians are available to help you decide whether your pet requires urgent care.
On Appointment Day
- Please arrive with your animal about 10-minutes before your scheduled appointment time.
- When you check-in, the front desk reception staff will give you a parking permit allowing you to park free outisde of the clinic.
- Please keep your animal restrained at all times.
- Plan to provide important information about your animal's medical history, diet, physical activities, and any recent behavior changes during the medical evaluation. This information can be of great help to our veterinary staff and students.
- Please write down any questions you have for our staff, so that all of your concerns are addressed.
What to bring
- If a veterinarian has previously seen your animal, please bring copies of those records with you.
- If radiographs or other imaging have been taken, please bring a copy of those as well.
- If your clinic utilizes digital imaging, our facility would prefer, when at all possible, to have the original DICOM images.
Where to park
University of Minnesota
Veterinary Medical Center
1365 Gortner Avenue
St. Paul, MN 55108
When you check in, the VMC staff will give you a parking permit that allows you to park free outside the clinic.
Billing & payment
We seek to keep you updated on the costs of care for your animal. If your animal is hospitalized, you will be given a cost estimate for at least the first 24 hours of care. This initial estimate may change if your animal needs more care or testing. Your doctor will update your estimate daily, if needed. If you do not receive this information, please ask your veterinarian to explain costs.
The VMC requires a payment of 75 percent of the initial hospitalization estimate before we can provide care. If extra services or testing are needed, we will require further payments before providing the additional care. You must pay the remaining balance in full upon discharge. If your animal is receiving outpatient care only, you must pay the bill as you leave. Payment options include cash, checks, credit cards, CareCredit, or Wells Fargo loans.
- What if I can't afford to pay?
The VMC operates as a business, with the state of Minnesota covering less than nine percent of our budget. Our board-certified specialists and diagnostic equipment mean that our fees are often higher than those of smaller clinics. We make every effort to charge reasonable fees and will work with you to find ways to pay, but we cannot treat your animal without payment.